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Review 2/9/2010
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Below is the email I sent in response to what I perceive as a BAIT & SWITCH by All Auto Trust, LLC.
I chose All Auto Trust Transport, LLC.
They quoted me $630.00 for enclosed pickup in Moyock, NC to Charleston, WV. I requested that they verify this prior to my accepting because the seller in Moyock was taking Friday off work to be there for the pickup.
I was placed on hold and Evelyn returned and told me that yes it was set up.
They emailed me a contract which I signed and sent back and gave them a $150.00 deposit on my MasterCard.
I received a call a couple of hours later from Chris and was told they had the driver's information including insurance information for me, however since all the trucks were full they had to change mine to expedited service and I would have to pay an additional $200.00, making my cost $830 instead of $630 as contracted.
I asked why since I had requested and been told that it was set up at the contract price of $630.00 and was told repeatedly that was all they could do.
When I said I would contact another company Chris said they all use the same group of drivers and it would look like a bogus pickup if I called someone else since they all post on the same board.
I feel this is a classic case of BAIT & SWITCH. Get the customer to sign on the dotted line and then change the price expecting it to be accepted.
I then contracted with Global Transport Services to make the pickup & delivery.
I am very upset & intend to place a complaint with the appropriate agencies.
Since I wrote this review I received multiple calls from Chris offering to absorb $100.00 and only increase my price an additional $100.00. When I told her that was unacceptable she then informed me that if I proceeded with another company All Auto Trust would send a collection letter for their contract. VERY PROFESSIONAL !!!!!
Apparently they need the business so bad they are willing to do anything.
William Melton
Charleston, WV
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