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Review 4/21/2011
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They were unprofessional, dishonest, and terrible customer service. They didn't care about my stuffs and time management.
I was moving from California to Indiana. They quoted me for $998 (They try to give as many discounts as they can in the quote, like, cubic feet discount, sales discount, and first time customer discount, and etc.)
When the movers arrived on the 24th march (1 day late) they made me feel very uncomfortable. They were young kids (obliviously, because it is a family owned business).
They charged me lot of money for boxes and packing tape that was not necessary. They told me boxes and packing materials are required, which was never mentioned when they made a quote for me. I was watching them all the time. They used around $200 packing material the most, and they charged me $1643 for that. That's completely rip-off.
By the time the truck was packed and the driver came back in and told me that my new total is $4250.
I didn't have any other choice. So, I paid them full $4250. At night I couldn't sleep, because I felt that I was the stupidest person in this world.
Next day I called them, and tried to cancel the delivery. They tried to push me not to because if I do I am only going to get 30% back. I told them it is ok and then they put me on hold. NOW Here is the LIE, they told me that my stuff has already been shipped and it is near Colorado now. They left my house at 11pm, and their warehouse is in San Jose, California. There is no way that in 10 hours they can get back to their warehouse and unload and load it on 18 wheelers truck and now they are near Colorado. They don't have any warehouse outside the California. So if they were near Colorado on the 25th march, then where they will store my stuffs, because pick up date was 5th April.
This is the first company I ever had in the United States, who LIES too much to their customers for money.
They were also 1 day late in delivering of my goods. Most of my stuffs were damage. They didn't take good care of my stuffs. My boxes were pressed and seems like they tried to overload their truck. And also my stuffs were covering less cubic feet than what they charged me for. They tried to make money from every steps.
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