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Review 10/27/2010
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In late August I had my car in for a 40k checkup at this dealership. I was informed there was a possible transcooler hose leak and that they clamped it which apparently fixed it. I was informed to check for leaks in case it was something more serious of course no leaks were ever noticed but on a nice cold Friday morning on Oct 15th at 0530 in the morning when I started my car there was something definitely wrong with it. I checked the fluids and it the coolant reservoir was bone dry. The car barely ran for a minute or so and I went to get some coolant and slowly replaced the coolant. About 5 or so seconds later I hear a lot of dripping, eventually see some spraying from a hose (apparently the transcooler hoses) The day before it was running perfectly fine with no issues and I rarely if ever drive with music or the radio playing. Matter of fact moved the car twice due to it being on the other side of the street. The first issue was getting the vehicle there, it had to be towed and they insisted that I drive it down so they could see what's going on. Quite interesting, as it wasn't very driveable. Why wouldn't anybody recommend the customer drive their vehicle when there's a coolant leak? Already frustrated that I have an inop vehicle, it was towed into the dealership on Mon 18th in the late evening. I didn't expect much work to get done on the vehicle. The next day I was informed at around mid to late day the engine failed the compression check which means the head gasket blew. I was pretty peeved off in hindsight they identified a problem and instead of just ordering the part and fixing it none of this would have happened. It was kind of difficult to tell anything was wrong as there were no puddles anywhere I drove as well there as no indication from the engine sensors issues were going on. The coolant temp showed normal and on Thur. 14th in the evening I moved my car twice and nothing was different. I was given a quote of $2934.00 to do the job. I've been corresponding with different mechanics and people who understand the LS2 engine and they say that I am getting ripped off by at least $1,500.00 I did some research myself and based on other work they've done, I've calculated about $900.00 more than it really should cost to have the head gasket replaced, spark plugs replaced, valves replaced, thermostat, head bolts, transcooler hoses replaced on top of the flushes and fluid refills. What I'm most disappointed with is how much time it took to get the car. It basically sat at the dealership for a week and 1 day based on parts and allegedly a technician being ill for one day. I just can't get my head wrapped around why it costs nearly $3,000.00 for head gasket repairs, but more so why it took so long based on something that should take a professional mechanic no longer than 15 hours to work on at worse. I tried to rationalize it thinking we're dealing with a large V8 engine, but is it really that much more difficult? I'd hate to leave GM as a customer and so far the car is running fine but I cringe at how much this costs to get my car up and running again. The biggest irony is that my warranty expired in May of this year, just further soured my interest in any GM product. Which is just unbelievable. A dealership's service has a very huge impact on whether a customer remains loyal to a brand. This was my very first GM car I own and what a terrible way to experience GM products. That is $3,000.00 that will not be going back into a GM investment into a new $45 to $50K car which I was planning to purchase for 2011 model year. That means GM lost a lot more money on this ordeal in the end. I'm extremely displeased and though I know it will fall on deaf ears, I want GM to know it's really losing customer who was in the market for a new GM vehicle. Over the past week I have been looking at different dealerships whereas before this debacle I was looking at GM line of cars from coupes to crossovers.
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