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Review 10/6/2010
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I BOOKED A MOVE WITH LAURIE AFTER I GOT HER INFO FROM A FRIEND AT THE CARABELLA APTS IN WOODLAND HILLS. THE MOVERS WERE ABOUT 1 AND A HALF HOURS LATE AND I WAS PUT OFF BY SOME GUY NAMED JOE WHO REFUSED TO TALK TO ME ON THE PHONE. BUT, ANYWAY, I DID THE MOVE WITH THEM ANYHOW AND IT DOUBLED IN PRICE. I AM ALSO MISSING A FEW ITEMS. CALLED THEM A FEW TIMES ABOUT IT BUT NO RESULTS. MY HUSBAND SAID TO JUST LET IT GO, BUT ANOTHER FRIEND I REFERRED TO THEM IS MISSING AN ITEM ALSO SO IT CAN'T BE COINCIDENCE CAN IT?
LAURIE WAS VERY NICE IN THE BEGINNING UNTIL AFTER SHE BOOKED MY JOB...THEN NO CONTACT EXCEPT WHEN SOMEONE NAMED DAVID CALLED AND CONFIRMED MY INFO AND MOVE DATE. MY EXPERIENCE WAS LACKLUSTER TO SAY THE LEAST. THE VERY LEAST. IF YOU USE THIS COMPANY, IT MIGHT BE A GREAT EXPERIENCE FOR YOU BUT IT WAS A DISASTER FOR ME. ESPECIALLY WHEN THE GUYS ASKED ME IF I WAS GOING TO TIP THEM. I DON'T THINK SO!!!
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Business's response - by LaurieSon 10/7/2010
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I researched our moves and could not find a customer named Kathryn O. Therefore, it seems to me that this must be written by a competitor of our company trying to hurt our good name and fine reputation. We always strive to provide excellent customer service and have many testimonials thanking us for a job well done. I never heard about any missing items on a recent move and also asked Joe and David who had never heard of a missing item from someone named Kathryn. If a customer has a problem they know that they can always contact me in the office or to my cell phone which is on all of my job estimates and confirmations. If the person who wrote this wishes to contact me I will do my best to resolve their issues and have a satisfied customer. Following are my contact possibilities:
Toll Free: 1-800-801-2263
Tel: 1-818-509-8363
Cellphone: 1-818-305-4147
lauries@camelmoving.com
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