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Review 6/18/2010
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Dear Ophelia:
I don’t buy engagement rings very often, and in fact the last one I bought was in 1965. Buying online was something I really never would have considered, except that having discovered your website, I was curious. It said that if I had a picture of what I wanted, you could make it. Oh sure. There had to be a catch, but even if there weren’t, was I really willing to risk such an important decision with such delicate aesthetic judgments based on long-distance communications with a company 1,500 miles away?
So I called, and you were the on I talked with. You took the time to explain the process, and suggested that I send a picture so you could give me an estimate of time and cost. I sent it, and 2 days later you were back, by email and by telephone. The stones that I wanted and their configuration in the setting were different from the picture that I had sent, but no problem said you--- give you a week, you’d make a mold and send me a picture. And you did, right on schedule. The mold was slightly different from my picture because the stones I had chosen forced some modifications in the setting, and I was impressed with your patience as well as your obvious knowledge in discussing the available alternatives. No problem, you redid the mold. But looking at a picture of a mold is of course very different from looking at a picture of a finished ring. Again I was impressed not only that you clearly were aware of those differences, but also that you were willing and able to articulate them to me over the telephone.
I took a risk, no doubt about it. A calculated risk, but a risk nevertheless. And I took that risk because at each step of the process there simply were no red flags, only green ones. I received the ring today, right on schedule by the way, and no time too soon, because I have made reservations to take my significant other to Paris next week, where she has never been, there to visit the Eiffel Tower, and, unbeknownst to her, to return, if she accepts, as fiancées. The ring is truly magnificent, so finely sculptured and polished and finished, so much more impressive that I originally envisioned.
I am writing this letter so that others who are healthily skeptical can benefit from my experience with you and your company. To all of them, and to you, I say thank goodness you’re there, with your professionalism, integrity, craftsmanship, and through knowledge of this industry--- you’re a better of fresh air. Yes, thank you sincerely.
Kenneth B.
Attorney at Law
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