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Review 12/6/2010
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12/27/2010
So I called Compulink again this morning, to ask how I can get the program to charge tax on non-prescripton items. Simple enough, would't you say? In the real world, yes -- but we are in the CompuStink after all.
I end up talking to "Martin." For each question I asked, he put me on hold for 5 - 10 minutes at a time to "check" with HIS technical lead. For half the questions I asked, Martin came back with an unrelated answer, which I had to ask to clarify. Of course, this meant checking in with this supervisor. Why did't he just connect me with this technician, instead of playing an extended game of "telephone"??
The issue I have is pretty simple -- to change the stati (statuses??) of merchandise, such as frames, lenses, and contact lenses, to "no" tax, and all other times to "yes" on tax.
Martin and this technician said that have to change each and every individual piece of merchandise to their respective tax status. My office is a busy one -- with an inventory numbering in the thousands of frames, lenses, contacts, and taxable merchandise. "Is there a way, Martin, to change this globally, for Compulink is such an advanced program?" After another LONG hold while Martin checks -- "Sure, for $300" What???! At every turn, Compulilnk has tried to hard-sell training, and useless hardware and software. I don't trust them as far as I can throw them. This feels like a scam.
Now, I do pay dearly the the (non-existent) "help" every month. Have you seen the commercial with the guy named Peggy for Discover card? I think that even Peggy would set things straighter than what Compulink has done so far!
For those of you who found my initial review useful, stay tuned -- I intend to document all the idiotic "service" I have the displeasure of receiving from CompuStink.
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I am on the phone with Compulink as I type this. I called over 3 hours ago, to ask them how I can go about changing a label on an exam screen. I had to wait for a tech - Kevin, to call back. After staying on the phone with him and WASTING TIME, Kevin tells me that he cannot solve the problem, and would have to call me back. Fine. So after 3 hours, he calls back.
Intead of even attempting to solve or even address my problem, he "suggested" that I just have another option added to the list, instead of changing a label as I requested, that I just "add another one to the list." Upon asking him what I would do with a button that is no longer useful, he said to just ignore it from now on.
I work in a very busy optometry office. Staying on the phone and dealing with imbeciles is a waste of time and money.
I finally got a supervisor on the phone -- and get this -- I had to rehash absolutely EVERYTHING all over again. I told him that this was a horrible waste of time, and that the tech should debrief him about this sitation. This is when James, the supervisor, berated me for not helping HIM, and complained that he had too much on his plate, etc., etc.
All that this tells me is that Compulink does not value their clients.
Note that the "help support" is NOT free. I pay a lot of money for them, and not getting an iota of value from it at all.
Compulink's "solutions" are absolutely unacceptable. In fact, they hardsell additional "training" instead of answering SIMPLE questions.
If you're a successful office and in the market for an office management program, don't buy Compu-stink, er, I mean Compu-link.
I would give zero stars, but that doesn't seem possible.
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