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The eyeglasses received was totally wrong frame, wrong prescription, everything was wrong. I sent 3 emails to try to contact them but they never reply. It seems like they have no intention of response to their customer. Anyway, I am done with them. I took the loss, learned my lesson and will never deal with this company again. I just want to warn everyone to do your research before dealing with this company but it's better not to deal with them. One star is the minimum, I would give them 0 star though.
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Business's response - by EyeBuyDirect A.on 4/10/2017
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Hi Mr. Tu T,
We are sorry for your unpleasant experience.
For us to better assist you and improve our service level, do you mind sharing with us your order number or email address so that we can fix the problem in the soonest time possible.
Customers' satisfaction is always our Top Priority and we do value important feedback of every customer.
Looking forward to hearing from you.
Sincerely yours
Leo
leo@eyebuydirect.com
EBD
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