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won't honor returns when they send you defective parts
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I purchased a part (7L3Z-17683-AE) for my vehicle (2011 Ford F150) and it arrived broken. The part ordered is a driver side tow mirror. The glass in the mirror does not stay affixed to the housing upon receipt of the item. With a piece of glass that does not stay attached, the item is defective and unusable. FordPartsGiant also carries the replacement mirror that is the defective part. All they need to do is send that part and I can install the glass and it should work as intended.
I reached out to the customer service group and after responding to their requests, they are refusing to honor a return because the part is not an exact match for my VIN. I am fully aware of that, and the higher trim model does accept that part number. Just because a VIN does not list a part as an exact match, does not mean it will not fit. I'm not even disputing that it doesn't fit... I'm trying to get my issue resoved because the item arrived broken/defective and unuseable. Not sure how that relates to the VIN fitment.
I'm now stuck with a worthless $250+ part that I cannot use and the company will not rectify. I've asked them to send the replacement glass part as the first solution or a full replacement for the second solution. At this point I either want me money back or the replacement glass. I do not trust this company any further to not send me more defective parts.
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