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DON'T BUY A HOT TUB COVER FROM THESE CROOKS!!
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DON'T BUY A HOT TUB COVER FROM THESE CROOKS!! They offer a five-year “Peace of Mind” warranty but the top-of-the-line cover we bought from them (“The Works”) lasted just over two years (the stitches came loose, rips formed in the inner plastic lining, the foam got waterlogged and the cover became impossible to lift).
They replaced it that first time but charged us $150 to ship a new one. When the replacement cover also fell apart in just over two years—in exactly the same way—they refused to replace it, even even though it was still covered by the five-year warranty.
At first they claimed that the second cover failed due to improper cleaning products. When we told them what products we used (the right ones), they turned around and started claiming that the problem was improper water chemistry (without testing the water, of course). Needless to say, either excuse can be used to get out of any and all warranty claims.
Don't be fooled by the A+ rating the Better Business Bureau gives them. There was no indication that the BBB even read the meaningless, generic and untrue excuses Hot Tub Works provided before closing our complaint—over our objections—as “administratively resolved." (I wish it had been that easy for me to get an A+ in college.) The BBB seems to be only interested in how much money they can collect from companies. I’ll never trust their ratings again.
If you decide to buy a cover from Hot Tub Works, be aware that you’ll be lucky to get more than a couple of years’ use out of it, that they’ll weasel out their warranty, and that if you complain to the BBB, they’ll call Hot Tub Works’ one-size-fits-all, evidence-free excuses "a good faith...effort to resolve the issues."
P.S. They've apparently been bought out by a company in Chicago. This review applies to the Hot Tub Works in Chicago.
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