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Business's response - on 7/15/2011
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When Mr. Blake first reported issues Teletrac tried to assist him but he said he was not interested in having the issues remedied.
The next day, Teletrac contacted Mr. Blake and he said again that he was not interested in allowing Teletrac to fix any issues. Teletrac informed Mr. Blake that we would be more than happy to resolve any issues and issue credit for any actual down time experienced as provided for in the Teletrac terms and conditions. Mr. Blake refused any assistance.
Two weeks later Teletrac spoke to Mr. Blake again to try and resolve the issues. However Mr. Blake informed Teletrac that he had already ordered another product and will not cooperate with Teletrac.
Mr. Blake has not afforded Teletrac any opportunity to trouble shoot any of the issues reported. He has never attended the training offered to him nor allowed Teletrac to set up a training session.
We remain at Mr. Blake’s disposal to resolve any technical issues there may be as provided for in our terms and conditions and as offered to him on numerous occasions.
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