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Review 7/23/2010
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I first took my bike to High Octane Motorsports for a carburetor cleaning and adjustment. After leaving with what I thought was a clean carburetor, I realized that the same sluggish/stuttering acceleration was still occurring. After troubleshooting the bike for a week, changing spark plugs and such, I called High Octane back to have the bike checked only to realize that they had merged with Thousand Oaks Powersports.
After talking with the TO Powersports service department and bringing the bike in, they determined that the carburetor needed to be cleaned. After spending $380 to have the bike serviced at High Octane, TO Powersports which merged with High Octane now wanted to charge me another $400 to have the carburetor cleaned again, 2 weeks later. After talking with Steve, former High Octane owner now working for TO Powersports, I thought the issue was resolved and that TO Powersports would honor the work paid for by the company they merged with, but I was wrong.
Steve and TO Powersports thought it would be fair to split the cost of the labor charges to redo the carburetor cleaning. To top it off, they had my bike for nearly 2 months and I had to call several times to receive updates on the progress of the cleaning. It also looks like they left my bike outside for 2 months as it was filthy dirty with bird droppings and dust all over it at the time of pick-up.
They will never see my business again and I would strongly advise that they don’t see yours as well.
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