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Review 9/23/2009
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We joined in July 2008 and have gotten "F" grade service from these people. I fly first class to Cleveland every two weeks on business and stay at the Ritz Carlton. I called their offices and was connected to Steve, who stated that he would absolutely like to handle this, and I explained what I needed and he made the arrangements for the following weeks to come. I then had to cancel my next trip and called Steve and informed him of this. He, in turn, informed me that all I needed to do was call the airline and hotel and cancel. I was taken aback, told Steve this, and he then said that he would take care of it, and copy me with his cancellations. After two days, I had not received a response, called Steve, and he finally took care of this. I returned to my travel agent of longstanding, and was then convinced by friends to give Travel Partners another chance. I called on Monday February 16, 2009 at noon, and explained to the person who answered the phone that I would like to speak with an agent. She informed me that she would have “JP” call me back as soon as he got off the phone. I received no return phone call by the next afternoon, and called and spoke with Denise, who gave me various excuses as to why this may have happened. I then received a call from “JP”, who explained that he did not receive my message but that, at times, he is on the phone all day and cannot return calls until the following day. I run a business also and I must say, that if I conducted mine in the manner yours appears to be conducted, I would be in a great deal of difficulty. I made a formal request for a refund of $3,000.00 was paid to the company in good faith, understanding that services would be received in an efficient and professional manner, which has certainly not been the case, and thus far have not even received a letter or a phone call
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